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Privacy Policy

Privacy Policy

HomePrivacy Policy

Privacy Policy

This policy explains what information KINGSTER collects through kingster.info, why it is used, when it is shared, how long it is kept and the choices available to you.

Last updated: 27 August 2026
Plain-language summary: we use customer information to operate accounts, process and deliver orders, provide warranty and replacement support, prevent fraud, improve the website and meet legal obligations. We do not store complete card, UPI PIN or online-banking credentials on KINGSTER systems.

1. Scope and who controls the information

This policy applies to kingster.info, customer accounts, checkout, order tracking, product registration, warranty, replacement and support interactions handled by KINGSTER. It does not replace the separate privacy terms of payment providers, couriers, marketplaces or other third-party services you choose to use.

2. Information we collect

  • Identity and contact details: name, mobile number, email address and support contact details.
  • Order and delivery details: billing/delivery address, PIN code, products, quantity, order value, invoice, payment status, shipment and tracking information.
  • Account details: account identifiers, saved addresses, login/session information and account preferences.
  • Product service details: product SKU, serial number, H/N, purchase proof, warranty registration, diagnostic information, issue descriptions, photographs and replacement/RMA history.
  • Payment references: payment method, provider, transaction/order reference and confirmation status. Complete card credentials, UPI PINs and net-banking passwords are processed by the payment provider and are not stored by KINGSTER.
  • Technical and usage information: IP address, browser/device type, user agent, pages viewed, referrer, cookies, security logs and interactions with website features.
  • Communications: emails, WhatsApp/support messages, call notes, feedback and customer-service history.

3. Why we use information

  • To create and manage accounts, carts and customer profiles.
  • To verify payments, accept orders, issue invoices, fulfil delivery and provide tracking.
  • To register products, authenticate serial numbers, administer warranties, returns, replacements and repairs.
  • To communicate service updates, respond to support requests and recover an incomplete checkout where permitted.
  • To prevent fraud, misuse, duplicate transactions, security incidents and unauthorized access.
  • To maintain business, tax, accounting, audit and legal records and respond to lawful requests.
  • To measure website performance, fix errors, improve products and personalize relevant store content.
  • To send promotional communication only where permitted; you may opt out of marketing without affecting transactional messages.

4. When information is shared

We share only the information reasonably required for a defined service. Recipients may include:

  • payment gateways and financial institutions for payment authorization, reconciliation and refunds;
  • couriers and logistics providers for labels, delivery, tracking, returns and insured-transit claims;
  • hosting, cloud, email, analytics, security and customer-support providers operating on our behalf;
  • manufacturers, suppliers or service partners where needed to resolve a warranty or replacement claim;
  • professional advisers, regulators, courts, law-enforcement or other authorities when required by law or to protect legitimate rights.

We do not sell customer personal information as a standalone commercial product.

5. Cookies and analytics

Essential cookies keep carts, checkout, sessions and security controls working. Preference and analytics technologies help us understand site performance and improve content. Advertising measurement may be used where configured and permitted. You can control optional cookies through browser settings, but blocking essential cookies may prevent login, cart or checkout from working correctly.

6. Retention

Information is kept only as long as reasonably necessary for the purpose described above, including order fulfilment, warranty duration, customer support, fraud prevention, disputes, accounting, tax and other legal requirements. Retention periods vary by record type. When information is no longer required, we take reasonable steps to delete, anonymize or securely isolate it.

7. Security

We use reasonable administrative and technical safeguards such as access controls, HTTPS transport, role-based access, logging, backups and service-provider controls. No internet service can guarantee absolute security. Keep OTPs and passwords confidential and contact us promptly if you suspect unauthorized account activity.

8. Your choices and requests

Subject to applicable law and verification, you may ask to access a summary of your personal information, correct inaccurate information, request deletion of information no longer required, withdraw a consent-based permission, opt out of marketing, or raise a grievance. Some information may need to be retained for an active order, warranty, fraud prevention, tax, accounting or legal obligation.

Send a request from your registered email/mobile through the Contact page or email support@kingster.info. We may request reasonable verification before acting.

9. Children

The store is intended for people capable of entering a valid purchase transaction. We do not knowingly seek to profile children. If a parent or lawful guardian believes a child submitted personal information without appropriate authorization, please contact us so the matter can be reviewed.

10. Service providers and cross-border processing

Some technology or service providers may process information using infrastructure outside your state or country. Where this occurs, we use providers and safeguards appropriate to the service and applicable requirements. Third-party services remain subject to their own terms and privacy notices.

11. Policy updates

We may update this policy when our services, technology or legal obligations change. The revised version and update date will be published here. Material changes may also be communicated through the website or registered contact details where appropriate.

12. Privacy contact and grievance

For privacy questions, correction/deletion requests or a grievance, email support@kingster.info, WhatsApp +91 7043774376, call 1800 890 5576, or use our Contact page. Support hours are Monday–Saturday, 10:00 AM–6:00 PM IST.